Frequently Asked Questions

If you need help, we have a list of frequently asked questions and answers. 
We strive to give you the best buying experience possible. Click a question below to view the answer.

  • Price quotations for rentals - Are they real rental reservations?

    Price quotations are NOT actual product rental reservations. Upon receipt, a MIRA sales representative will follow up your quotation request to review details, secure product rentals and discuss payment methods. For additional information or to immediately secure product rental reservations, please contact MIRA's head office to speak directly with a rental sales representative. Any applicable sales taxes or delivery fees are not included in the price quote/estimate. A deposit is required to secure all rental reservation/s.

  • Product cleanliness - Are your event rental products in good condition?

    Being able to guarantee functional and clean event equipment at all times requires a complex preparation and care of our products. In our in-house workshops, our experts clean, polish, prime, varnish, buff, check or repair with undeviating accuracy. Our quality of service must be adhered to.

  • Profit sharing network - Do you offer shared revenue opportunities?

    Increase your income potential by joining our hassle-free revenue sharing network of gaming machines. By letting us match up our extensive inventory of coin-operated machines to your specific market location, you will immediately attain an improvement to your cash flow position. Our reliable team will realize this potential for you by providing a fully serviced inventory of gaming machines best suited to your site. Unleash your revenue-profit potential by joining our ‘revenue sharing network’ today! Contact us for a no-hassle consultation!

  • Do you offer Resellers / Distributors Opportunities?

    Are you interested in reselling MIRA products and services? Resellers of all business sizes are welcome to join us. At MIRA, we recognize the value of partnering in today's competitive environment and treat our partners with a high level of support and respect. Our Reseller Partnership Program is designed to allow our value-added reseller partners an opportunity to increase their revenue from The MIRA Group's services & product line. We are open to different forms of cooperation. If you wish to become a partner and for more information on reseller partnerships and discounts, feel free to contact us!

  • Interested in our event planning services?

    • Whatever the layout of your event space, we have products that will enable you to cast a spell over it and make your event unforgettable. Whether it be for a professional or private event, bring your project to us and we will be happy to use our expertise and creativity to partner with you! Our team are at your disposal to help you in the planning of your projects according to your budget and constraints. For receptions of two or several hundred people, let us help you transform your next affair into an unforgettable event! 
    • Consultation / Private Appointments

    • Thematic concepts

    • Venue & Catering recommendations

    • Audio-Visual & Lighting equipment & much more

  • I just can't decide what to rent? Can you help?

    Definitely! Making your event perfect is equally as important to us as it is to you! Please don't hesitate to get in touch, and we can help you choose the right pieces for your event. We will happily give advice, and we do not charge a consultation fee. 

  • Sales tax - How is it calculated?

    The MIRA Group is required by law to charge applicable sales tax. Tax is based on the destination of your order and nature of the product and will be calculated at time of checkout.

  • What is MIRA's pricing policy?

    We strive for accuracy in our advertising. There are times, however, when errors occur in product descriptions, pricing and availability. We reserve the right to limit orders if inventory runs low due to overwhelming orders. We reserve the right to correct any typographical errors, inaccuracies or omissions at any time without prior notice, including after an order has been submitted. We apologize for the inconvenience this may cause.

  • What is MIRA's payment policy?

    Credit card charges will be processed prior to delivery or client pickup from the warehouse. Additional charges will be incurred for missing and or damaged items; a full credit is applied if/when missing items are returned.

  • Who takes care of Transport & Logistics?

    Logistics and transportation of the material are taken care of by The MIRA Group. We take care of the delivery to the place of the event. Quick and flexible solution without any intermediary.

  • Do I need an account and what are the benefits?

    It's not required to create an account. But, having an account provides easier quote submissions, the ability to create and send a wishlist, and a customized shopping experience

  • Can I make order modifications?

    If you wish to modify an order placed via our website or have questions regarding your order, please contact our service department or dial 514 325 6472 to reach our customer sales representatives.

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